Developed by the Huawei software team, HiCare is an application that performs the functions of a virtual assistant for mobile phones and tablets from the Asian manufacturer. The application has a wide variety of tools and functions designed to make your day-to-day life easier, and below we will explain each of them and how to use them correctly.
The application of HiCare is compatible with all Huawei phones from EMUI version 4.1 onwards. In addition to being installed by default, it can be downloaded from the official Google Play store to carry out a manual installation if necessary.
What does HiCare include as a support center?
One of the main reasons why HiCare is widely used by users is the fast connection to Huawei device support. From its simple and clean interface, we can download software updates, check online for hardware and software issues on our phone or even force the update of apps that don't work with the automatic service.
The HiCare interface, once opened, shows us the following options:
- Service centers. Here we can search for data and useful information about nearby service centers, as well as hours and contact information.
- Warranty Policy. Huawei device after-sales warranty document and how it works depending on each country or region.
- Manuals. From here you can download the user manuals for your devices.
- Forum. The Huawei user community and its concerns. Here you can find answers and conversations on various topics regarding the operation of your devices.
- Online support. Contact a Huawei assistant in real time to solve problems with the operation of your phone or tablet.
- Comments. Send an email to comment on your experience with Huawei support service through HiCare.
HiCare's proposal is, in general terms, that of a virtual assistance center for complications or problems of daily use that may arise, as well as doubts, when trying to get the most out of a Huawei mobile. You can review the experiences of other users, read the manual or even ask for help in real time with the firm's technical teams.
But behind the menu and the simple interface, HiCare also has extra options that position it as an interesting diagnostic tool for the status of your mobile. If you carry out the automated analysis, HiCare looks for possible failures and indicates the steps to follow to try to solve them autonomously, without the need to contact technicians.
It also can configure the alerts and notifications system, in case the system detects that something is not working as desired. For example, you can configure an alert if the battery consumption is high, or if the microphone volume is low, or even problems in the reception of the GPS signal or the general coverage of the mobile.
Maintenance Mode
Another interesting function that we can use thanks to HiCare is the so-called Maintenance Mode. serves for encrypt all the information that is contained in your phone, and it is recommended to use it before taking the phone to the technician. In this way, all your important information will be protected and it will be impossible for technicians to access it.
You can also use it if you want to temporarily hide your data from other users. If you are going to take your phone to a technician, you should make a backup and avoid having very personal information in sight, since you never know if it will be used against you. The objective of this modality that includes HiCare, is to do a reset to the factory state of the mobile, but temporarily.
The operating system remains in force, so that the technician can work and make sure that errors and failures are repaired, but without accessing your personal data. The comfort of a Maintenance Mode is given because we do not have to move our data elsewhere, as we would in a traditional backup.
To activate maintenance mode, we are going to select the More function and in Help and technical assistance we will see the different repair tools enabled. Maintenance Mode has its own enable button. Once you decide to activate it, follow the prompts to protect and encrypt your data.
Conclusions about HiCare
Huawei has always been a company concerned about its users, and with HiCare they have provided an automated tool to provide a quick response to everyday errors. In the most current versions, the application has been replaced by one simply called "Support", but the heart and its functioning remain the same. The objective continues to be to offer in an orderly, fast and versatile way, the different options to repair and optimize the operation of your mobile phone.
