We explain step by step everything you should do if you need contact AliExpress, whether for a dispute, query or any other reason.
If you have had a problem and need to contact AliExpress, keep reading this tutorial that we have prepared for you and where you will find all the options at your disposal.
AliExpress has greatly improved its service
No one can deny that AliExpress is one of the most popular sales platforms worldwide, thanks to a catalog beyond any doubt with millions of the most varied products.
The best of all is that, over the last few years, AliExpress has significantly improved its service, reducing delivery time significantly thanks to the arrival of warehouses in different parts of Europe, including Spain.
I personally used AliExpress in its early years and it was a big mistake. Eternal waiting times, terrible communication... Buying on this platform was a true lottery. But in recent years the company has greatly improved its service and now it is worth it.
For example, a week ago I found a seller for the keys for my HP laptop. Some pieces that I have not found on Amazon or other sites, so I turned to AliExpress. The product was shipped from China and arrived at my house in a week. This was impossible a few years ago.
And with such competitive prices, Not to mention the large number of products that you cannot even find on Amazon, the best thing you can do is buy on AliExpress. There are bargains of all kinds and championship discounts.
But as in all cases, there are times when the purchase does not go well and you may have problems or disputes that make you want to contact someone from AliExpress.
Don't worry, because it is something completely normal, so we are going to explain above all the ways available to you if you want to contact the online sales platform for any reason or reason.
All ways to contact AliExpress
As we have said, although the service has improved significantly, you may have a problem that requires contacting AliExpress. So let's see what are the ways to do it.
Contact AliExpress through their chat
If you have a problem and want to contact AliExpress, One of the options we recommend is to go to the chat available on their website. It is fast and effective. Additionally, you can start the conversation from a computer or smartphone.
In case you have patience, We recommend you try this option. At first, AliExpress's AI will answer you, but depending on the volume of your queries, you may even be able to speak to a human.
For that, You must enter the AliExpress website and scroll down to the end of the page. You will see that there is a customer service section, plus a speech bubble logo. Click on either of them and then click on Help Center if you click on the speech bubble.
Within this section, it will ask you to register or identify yourself. Once done, scroll down to the bottom and click on Chat now. You'll see an operator icon appear, making it easy to find.
Now, you must answer the questions that the AliExpress chatbot asks you. And depending on what you say, it can take you to a chat with a company worker or to a contact form. We are going to give you some instructions that will help you contact a human operator on AliExpress:
- Open the customer service chat on the AliExpress page.
- When you start the chat, you will be presented with three main options: “My Order”, “To-Do List”, and “My Package”.
- Choose the category that best suits your query. Each category will offer you more specific options to clarify your reason for contact.
- Eva, the AliExpress chatbot, will immediately try to help you with your query by offering quick solutions.
- If Eva's automated responses don't resolve your issue, you can ask to speak to a human agent.
- Type “speak to agent” or “speak to a human operator” in the chat.
- This will indicate to the system that you prefer to be attended to by a person.
- After requesting to speak to a human, you will see a teleoperator symbol and a button that says "Chat now."
- Click “Chat Now” to be connected with a human agent who can assist you in a personalized way.
In the case of using the mobile app, you must follow these steps:
- Open the app on your phone or tablet
- Hit your account at the bottom
- Now, go down to Services
- Now, click on Help Center
- You will see that there are different quick solutions, click on Chatbot Eva.
Contact AliExpress by phone
If you have purchased in their physical stores, pYou can call AliExpress through its stores. We are talking about the AliExpress Plaza in Barcelona and Madrid.
Physical Store in Madrid:
- Telephone number: 618 97 23 38
- Opening hours: Monday to Sunday, from 10:00 a.m. to 22:00 p.m.
- Note: It may be difficult to resolve issues outside of the physical store.
Physical Store in Barcelona:
- Telephone number: 934 37 58 79
- Opening hours: Monday to Sunday, from 8:00 a.m. to 21:00 p.m.
- Note: Just like the Madrid store, resolving online ordering issues can be complicated.
You can contact AliExpress by email
You can send a mail to aEbuyerservice@aliexpress.com to contact AliExpress. We recommend writing in English, use a translator if you don't know Shakespeare's language, but it's the difference between them responding or ignoring you.
Don't expect a quick response. AliExpress receives thousands of messages every day from all over the world, so it will take. There are other email addresses mentioned on the internet, such as complaint@aliexpress.com for complaints and dispute@aliexpress.com for disputes with sellers. You don't lose anything by trying them.
As you may have seen, there are several ways to contact AliExpress, so follow this guide if you have any questions or problems with an order on this platform.
