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These days, everyone needs a phone, but what would become of it if we couldn't communicate with our family and friends via messaging? Currently, the words " mobile phone" and "WhatsApp" are synonymous , meaning that if we lose our phone, we lose this app and, therefore, we can't communicate with our contacts. As we mentioned at the beginning, this problem would have had significant consequences for teenagers a few years ago, since losing your phone would have been a major issue, but nowadays, WhatsApp Web makes this problem much more manageable.
In this article, we'll talk about the popular WhatsApp Web, its most common problems, and their solutions. Stay tuned to find out!
Imagine you're going to the bathroom with your phone in your back pocket, and before you know it… splat! Phone in the water. Who hasn't had that happen to them at some point?! It might not have happened to you, obviously, but you surely know people who have experienced this minor misfortune. Years ago, this could have been a catastrophe, especially for younger people, but nowadays we have various ways to solve this kind of problem. The main solution when we're without our mobile phone: WhatsApp Web.
Most of you probably already know this, but for those who don't, WhatsApp Web is an extension of your WhatsApp account that allows you to use the platform on your computer . This way, both devices sync, and everything you send via your phone will sync with your computer and vice versa. How do you access this extension? It's very simple! Just enter web.whatsapp.com in your browser. You'll then see a QR code , which you need to scan with your mobile device. To do this, simply open the WhatsApp app on your device, tap the three dots in the menu located in the upper right corner, select " Linked devices ," and then tap " Link device ." You'll be asked to use your fingerprint or password to confirm your identity, and then a QR code scanner will open . These are the steps to get WhatsApp Web working.
Many times this extension gives us an error or within the page itself we can find certain complications, but there is no need to worry because here we explain what they are and how to solve them.
The browser you are using is not supported
Currently, most browsers are compatible (Google Chrome, Safari, Opera, Mozilla Firefox, Microsoft Edge), but you might be using a different browser that isn't compatible. We recommend first trying to open WhatsApp Web with your usual browser. If that doesn't work, try a different browser , as most computers come with two.
Another reason why the homepage might not load is that you have a very old version of your browser that can't handle the extension's size. If this is the case, try updating it.
As we've said, most browsers are fully compatible and shouldn't cause any problems. The only one that might present some difficulties is Internet Explorer.
You can't pair more devices
This is a very common problem. Many people report being unable to link their account on their computer, often because they open sessions on multiple devices and then fail to close them. WhatsApp currently only allows you to link four devices plus your mobile phone , so if you ever receive a notification about this, simply close the session on one of the devices, and the problem should be solved.
You have WhatsApp Web open in another window
Currently, WhatsApp Web only allows one session to be open in your browser at a time . This means that if you have a WhatsApp Web window open and want to open another, you can only do so by closing one of the open windows, not both at the same time. That's why, when you try to open another session, you'll automatically see a message that says: "WhatsApp is open in another window. Click USE HERE to use WhatsApp in this window."
There have been many times when people have been alarmed to see the message saying "WhatsApp is open in another window" but as we have said, you cannot use this extension in two windows at the same time so if you click the USE HERE link the oldest session will automatically close and open in the window where you clicked.
The initial QR code does not load
If the QR code displayed on the homepage fails to load, it likely indicates a slow or down internet connection . We recommend waiting patiently to see if it's the latter or if you simply need to refresh the page.
You are not notified of messages
This is a very common problem you might encounter, as many times when you first log in to WhatsApp Web, you're asked if you want to allow notifications, to which you usually reply no. So, if your PC isn't notifying you of messages, don't worry, there's no problem! All you have to do is click on the padlock icon in the search bar at the top to open the website settings. Then, go to the notifications section and check that the "allow" option is enabled ; if it isn't, enable it, and from then on, you'll receive notifications for all messages.
Files can't be opened
Many of the photos or videos you send may not open, as WhatsApp uses end-to-end encryption . This is why, if you send a photo to someone from your phone, you won't be able to view it on your computer. However, there are several ways to retrieve a photo you sent or received, such as using a backup or dedicated apps . The simplest method is to ask the person who sent the photo to resend it.
My new contact does not appear
Normally, when we add a new contact on our mobile device, it usually appears, but this isn't always the case with WhatsApp Web. If we search for a new contact in the app on our computer, it might not appear (though not always). Most of the time we'll think it's our fault because we didn't enter the phone number correctly, but other times all we have to do is enter the country code of the contact we want to find, and it will automatically appear.
Can't access this website
Often, when we try to log into our WhatsApp Web profile, this is the message that appears on the screen. This can be due to two factors: first, we may have misspelled the web address , and second, the internet connection may be down . The solutions we can offer are, first, to check that you have entered the address correctly. If you have, but it still doesn't work, then check that you have a stable internet connection . If you have internet but it's still not working, you can always restart your computer or router . Even if you still don't get results after doing all of this, call your internet provider's technical support .
WhatsApp crash
A few months ago, we experienced a major outage affecting platforms like WhatsApp, Instagram, and Facebook. Many people found themselves without communication and tried to find a solution. One solution they attempted was to open their WhatsApp session on their computer, but this didn't work. The reason these methods failed is quite simple. As we mentioned earlier, WhatsApp Web is an extension of your WhatsApp account, so if the network goes down , and consequently WhatsApp, the web version of WhatsApp won't work either, since the sessions are synchronized , and if one fails, the other will too. Given this, the only thing we can do is wait, as it's an internal platform issue.
Won't let me send large files
A few years ago, the file size limit for WhatsApp was 16 MB, but it has now been increased to 100 MB. While this is a welcome improvement in some ways, it may not be enough for everyone. Therefore, if you select or send a file larger than 100 MB, you will encounter an error or the file will simply not be selected. This will be displayed with the message, " The selected media file is larger than 100 MB. It cannot be sent ." There's no direct solution to this issue, as it's a limitation of the platform, but we can offer some helpful resources when sending large files. First, we recommend using Google Drive when sending large files . This ensures smooth transmission without any quality loss. Currently, in some countries, such as Argentina, beta users can send files up to 2 GB.
