Are you looking for a Help Desk app for Android that lets you manage customer support from anywhere? This need is becoming more and more common, especially in companies that handle a significant volume of tickets or requests and cannot rely solely on a desktop or PC. Having a customer service system in your pocket is no longer a utopia, but a reality that more and more businesses are implementing.
In this article, we're going to explore in depth the best Help Desk apps you can use on Android devices., with a complete review of their features, advantages, and disadvantages. From minimalist options for small businesses to robust ITSM platforms for large corporations, this article will serve as a comprehensive guide to choosing the perfect solution for your specific needs.
What is a Help Desk app and why should you use it on Android?
Help Desk software is a tool that centralizes customer support requests and allows them to be managed in an organized manner.These solutions include ticketing, agent assignment, response automation, and request status tracking. In their mobile version for Android, they allow both agents and supervisors to respond in real time from anywhere.
Having a Help Desk app on your Android is an important step towards offering a modern and efficient customer service.Even more so in companies that depend on mobility or seek to provide 24/7 service.
Key features that a Help Desk app for Android should have
Not all Help Desk apps are designed to work well on mobile devices.Some simply replicate the web or desktop version without optimizing tasks such as mobile ticket management or viewing on small screens. Therefore, it's essential that they have specific features such as:
- Clustered inbox: to centralize all requests regardless of the channel they come from (email, social networks, chat, etc.).
- Integrated knowledge base: that allows you to help the customer before they write a request or provide a quick solution for the agent.
- Live chat and internal messaging: key to faster, real-time care.
- Department management and automatic rules: to automatically assign tasks based on priority, topic, or channel.
- Offline support and push notifications: to stay connected even without full coverage.
Also, if the company is large or specialized in IT, it is recommended that the app allows integration with CMDB databases, ITIL workflow automation, SLA, advanced analytics, and asset management.
The Best Help Desk Apps for Android Available in 2025
Below we review the top Help Desk apps that work on Android, analyzing their main functions, prices, advantages, limitations, and the type of company for which they are ideal.
1.LiveAgent
LiveAgent stands out for being one of the most complete applications on the market, ideal for multi-channel support.Its Android app allows you to perform virtually all the same actions as its web version: from receiving tickets to real-time tracking and immediate responses.
Its consolidated inbox displays emails, chats, social media messages, and forms in one place. You can view customer details and interaction history without leaving the ticket. It also includes rules to automatically assign requests to different departments, such as sales or support.
Offer a 14-day free trial and a base plan starting at $9 per agent/month.
2. Freshdesk
Freshdesk is perfect for teams working with SLAs and looking for an intuitive interface.The Android app allows you to manage tickets, assign them based on urgency, view help articles, send canned responses, and create tags to improve searches.
Its advantages include the ability to split a complex ticket into simpler ones and automate actions using triggers. It also offers response templates and good integration with other applications.
There is a free plan for up to 10 agents, and paid plans start at $15 per agent/month.
3 Zendesk
Zendesk stands out for its integration and customization optionsIt's widely recognized in the CRM world, and its mobile app supports features like custom views, multi-channel ticket management, automations, and a knowledge base.
A notable feature is that when receiving a query, Zendesk recommends related articles from its database, helping to reduce ticket volume and speed up resolution.
The most affordable plan costs $25 per agent/month and offers a 30-day free trial on the Professional version.
4. HappyFox
Perfect for businesses that prioritize task assignment and agent productivity tracking.HappyFox has a robust app that includes ticket management, advanced reporting, time tracking, and process automation.
There is no free plan, but rates start at $29 per user/month with annual billing, requiring at least 5 users.
5. SysAid
SysAid is focused on IT environments and offers ITSM functionsFrom your app, you can review tickets and internal requests, manage databases, monitor the CMDB, and generate compliance reports. It also includes AI to automate tasks and advanced analytics.
It's scalable and suitable for large businesses, so it's recommended to request a quote to learn about its prices.
6. Zoho Desk
Designed for those who value a simple yet powerful experienceZoho Desk offers an app for Android and iOS, allowing you to track interactions, tickets, and customer satisfaction. The free version supports up to three agents, and premium plans start at $3 per user.
Highlights include functions such as Artificial Intelligence With Zia, multi-departmental management, integration with various platforms, and real-time tracking with the Radar app.
7. JIRA Service Management
For technical needs and development teams, JIRA is a solid choice.Its mobile app (included in its free plan for up to 3 agents) connects with tools like Confluence, Bitbucket, and GitHub, allowing you to manage changes, issues, and SLAs with customizable workflows.
A powerful solution for technology companies that require automation and detailed analysis.
8. HelpDesk Host (RemotePC)
Ideal for remote technical assistance. Allows technicians to securely connect to a customer's Android device, with prior authorization, to troubleshoot issues directly. It includes in-session chat and high security standards such as TLS v1.2 and AES 256-bit.
It works with accessibility permissions and respects privacy, making it optimal for support rather than sales support.
9. Help Scout
Valued for facilitating clear and collaborative communication with the clientIts app offers shared inboxes, collision detection to prevent duplicate responses, a knowledge base, and automation of repetitive tasks.
Its main strength is team collaboration, with plans starting at $20 per user per month.
10. ProProfs Help Desk
To simplify ticket tracking and resolution quicklyIts app allows you to collaborate with other agents, use collaborative emails, canned responses, and surveys. It's very easy to use and suitable for SMEs.
It offers a 15-day free trial and plans start at $20 per user per month.
Advantages of using a Help Desk app from Android
The mobility and agility offered by an Android app are essential for certain businesses.. Thanks to these tools you can:
- Respond to tickets in real time, even outside the office or on the go.
- Reduce response times and improve the customer experience.
- Collaborate as a team from anywhere, seeing who responded, internal comments or pending tasks.
- Manage priorities and organize flows without being in front of a computer.
The fact that many of these solutions are offered through SaaS subscription facilitates its adoption and scalability, without the need for investments in infrastructure or internal servers.
Whether you have a startup or a large company, Mobile customer support can make the difference between losing and retaining customers.Plus, if you can integrate social channels, CRM, and other applications, you'll have a solid digital service infrastructure.
Depending on the size of your business, its needs, and budget, you can opt for lighter platforms like Zendesk or more integrated solutions like SysAid. The important thing is that the app supports your daily operations and isn't just a decorative add-on.
Implementing a Help Desk app on Android can significantly improve the quality of service. Whether for quickly responding to tickets, monitoring analytics, or collaborating, these tools turn your mobile device into a true extension of your support center. The key is choosing the option that best suits your current and future needs.
