WhatsApp Business has become a key tool for businesses and entrepreneurs looking to improve communication with their customers. One of the most striking features it offers is the ability to set up payments directly on the platform, facilitating transactions and avoiding the need to redirect users to other external services. In this article, we will explain step by step how to activate and configure the payments on WhatsApp Business, what payment methods are available and in which countries this option works.
While the functionality of receive payments through WhatsApp is not available in all countries, but it is operational in key markets such as Brazil and IndiaAdditionally, to use it, both the company and the customer must have a WhatsApp account linked to a phone number and a compatible payment method.
What is WhatsApp Pay and how does it work?
WhatsApp Pay is a system of digital payments integrated into the app, allowing users to send and receive money in their conversations without leaving the chat. Thanks to this feature, businesses can receive payments from their customers securely and directly.
The payment process on WhatsApp is simple: the company generates a payment request or sends a link within the chat, the customer selects their payment method, and the company then sends a link to the chat. preferred payment and confirms the transaction. The entire process is done within the app, making payments fast and efficient.
Requirements for setting up payments on WhatsApp Business
Before you start receiving payments on WhatsApp Business, it's important to make sure you meet certain requirements:
- Availability in your country: At present, WhatsApp Pay It is enabled in countries like Brazil and India.
- WhatsApp Business Account: Only business accounts can receive payments.
- Linking to a phone number: The WhatsApp account must be associated with a valid phone number.
- Supported payment method: Visa or Mastercard credit and debit cards can be used, depending on the region.
How to set up payments on WhatsApp Business
To enable payments on WhatsApp Business, follow these steps:
- Open WhatsApp Business and go to the settings menu.
- Select option Payments and choose Add payment method.
- Accept the Terms and Conditions from WhatsApp Pay.
- Choose your bank from the list provided.
- Verify your bank account via SMS.
- Select the bank account you wish to operate with.
- Confirm the payment method and save the settings.
How to receive payments on WhatsApp Business
Once the payment system is set up, businesses can begin receiving customer transactions. To do this, they can generate payment links and share them in the chat or request payments directly from the conversation.
When a customer receives a payment link, they simply select it, choose a supported payment method, and complete the transaction. Once successful, both the business and the customer will receive a notification in the chat confirming the transaction.
Payment options and security
WhatsApp Pay allows you to make payments through Credit and debit cardsIn some countries, bank transfers and digital wallets are also supported.
Security is a fundamental aspect of this service. All Transactions are protected by end-to-end encryption and WhatsApp requires a security PIN or biometric authentication to authorize payments.
Limitations and availability
Despite the advantages it offers, WhatsApp Pay has certain limitations. Currently, it's only available in select countries, such as Brazil, India, and Singapore (for business payments). It's not available in markets like Spain or Mexico.
Businesses should stay tuned for future updates as WhatsApp is working on expanding the service to more regions in the coming months
Payment integration in WhatsApp Business is a huge benefit for businesses and customers, making transactions faster and more secure without leaving the app. Setting up this feature is a simple process that allows you to receive payments quickly and easily. payments without depending on external platforms.
