WhatsApp Business It is a key tool for businesses looking to offer better customer service without having to constantly keep their phones on. One of WhatsApp Business' most notable features is the ability to set automatic replies, allowing you to respond to customers immediately without the need for manual intervention.
In this article we will explain How to set up automatic replies on WhatsApp Business and how to make the most of this feature to improve your customers' experience. Whether you need welcome messages, quick replies, or away messages, here you'll find all the available options and how to configure them step by step.
What are auto-replies in WhatsApp Business?
Automatic replies in WhatsApp Business are features designed to improve communication with customers. They allow you to configure predefined responses that are sent automatically based on certain events, such as receiving a message outside of business hours.
WhatsApp Business offers three main types of automated messages:
- Welcome messages: They are sent automatically when a customer contacts your business for the first time.
- Absence messages: Ideal for when you can't respond immediately, indicating when you'll be available.
- Quickly answers: Saved messages that you can send with a shortcut, making customer service easier.
How to set up welcome messages
Welcome messages are a great way to make a good impression on customers, as they provide immediate feedback and make them feel cared for from the very first moment.
To set up a welcome message on WhatsApp Business, follow these steps:
- Open the WhatsApp Business application.
- Accede to Tools for the company.
- Select option Welcome message.
- Activate the option and write the message you want to configure.
- Define the recipients for that message (for example, new customers only).
- Save the changes.
From now on, when a customer sends a message for the first time or after 14 days of inactivity, they will automatically receive the welcome message.
How to set up away messages
When a customer contacts you outside of your business hours, receiving an out-of-office message gives them information about when they can expect a response. This helps you maintain communication without the lack of immediate response affecting your business's perception.
To set it up, the steps are similar to those for the welcome message:
- Opens WhatsApp Business and enters Tools for the company.
- Select option Absence message.
- Activate the option and compose the message.
- Define the recipients (all customers or just specific ones).
- Choose the time at which the message will be sent (always, outside of business hours, or custom).
- Save the configuration.
This will ensure your customers know when they can expect a personalized response, improving their experience interacting with your business.
How to use quick replies on WhatsApp Business
The quickly answers They allow you to easily answer frequently asked questions without having to rewrite the same message. They are especially useful for providing information about schedules, prices, or services.
To configure them, follow these steps:
- Sign in Tools for the company within WhatsApp Business.
- Choose Quickly answers and click on the button add (+).
- Type the message you want to save as a quick reply.
- Defines a keyboard shortcut with which the message will be sent.
- Optionally, add keywords to make it easier to find the quick answer.
- Save the changes.
To use quick replies in a conversation, just type / followed by the configured shortcut and select the desired response.
Set up automatic messages in WhatsApp Business is an essential strategy for optimizing customer service and improving the efficiency of your business. With welcome, absence messages, and quick replies, you can ensure that all customers receive timely responses regardless of the time of day. Additionally, these options allow you to maintain a level of professional communication Without spending extra time responding to the same messages repeatedly. Take advantage of these tools and add value to your customers' experience on WhatsApp Business.
