Cancelling an order on AliExpress may seem complicated at first, but it's actually a fairly simple process if you know how to do it. Many users often find themselves in situations in which you need to cancel an order already placed, either by repentance or for some error committed during the purchase.
In this article we explain in detail How to cancel your order on AliExpress from different devices. In addition, we tell you the steps to follow in different scenarios, such as when the order has been paid but not yet shipped or even if it is already in fireplace. Go for it.
Common reasons for cancelling an order on AliExpress
There are a number of reasons why a buyer might want to cancel an order. Some of the most common reasons include:
- Error in product selection, color, size or address.
- Regret after making the purchase.
- Problems with shipping or delivery time.
- The product does not match what was expected.
It is important to act quickly to avoid complications, especially if the seller has already shipped the item.
Steps to cancel orders from the computer
If you prefer to make your purchases from the AliExpress web version, you can cancel your orders by following these simple steps:
- Go to the AliExpress website and log in.
- Click on the section “My AliExpress” and select “My Orders”.
- Find the order you want to cancel and click on “See details”.
- Within the order details, click on “Cancel order”.
- Select the reason for cancellation and confirm the request.
AliExpress will process the cancellation and, if applicable, initiate the refund process, which usually takes between 3 and 20 days.
How to cancel an order from the mobile app
If you made your purchase from the official AliExpress mobile app, the process is not very different from the web version:
- Open the AliExpress app on your device.
- Accede to "My account" from the bottom menu.
- Go to the section "Requests" and select the order you want to cancel.
- Click on the option “Cancel order”.
- Choose a reason and confirm the cancellation.
Remember that the seller may have to accept the request for cancellation if the order has already been paid.
What happens if the order has already been shipped?
If your order is already on its way, a direct cancellation from the platform is unfortunately no longer possible. However, you can try contact with the seller through the function “Write to the seller.” Explain the situation and request that the shipment be stopped, but be prepared for this request to be denied.
In cases where it is not possible to stop the procedure, you will have to wait for receive the order and, at that time, initiate a return process if the item does not meet your expectations.
How long does the refund take?
In general, refunds on AliExpress can take between 3 and 20 business daysThe exact duration will depend on your bank and the payment method that you used for the purchase. Once the refund is confirmed, it will appear as an incoming transaction on your account or card.
If the deadline is extended longer than usual, you can Contact AliExpress customer service for more information.
Common problems when cancelling an order
You may encounter some complications during the cancellation process. Below are some common problems and their solutions. solutions:
- The “Cancel order” button does not appear: This happens if the order is already in transit. In this case, you should contact the seller directly or open a dispute.
- Seller refuses cancellation: If you have shipped the order, you have the right to refuse your request. You will be able to process a return upon receipt of the package.
- Delays in refund: Although it is rare, AliExpress may take longer than stated to process the return. It is advisable to track it from the order details section.
Cancelling an order on AliExpress is not difficult if you act quickly. From checking the status of the order to understanding the return policies, it is essential to be informed to avoid misunderstandings and possible complications. Now that you know the entire process in detail, you will be prepared to make your purchases on this platform with greater confidence. to maximise security and your enjoyment. and trust.
